Shipping policy
|
Australia |
|
|
|
|
Online Orders |
Cost |
Delivery Time |
Tracking |
|
Orders up to $99 |
$9.90 |
2 - 5 Business Days |
Yes |
|
Orders over $99 |
FREE |
2-5 Business Days |
|
|
Express Shipping |
$15.00 |
1 - 3 Business Days |
Yes |
|
Salon Partner Orders |
Cost |
Delivery Time |
Tracking |
|
Standard shipping |
9% of order total Australia Wide |
2 – 5 Business Days |
Yes |
|
New Zealand |
|
|
|
|
Online Orders |
Cost |
Delivery Time |
Tracking |
|
All Orders |
12.50 AUD |
5-10 business days |
Yes |
|
Express |
$30 AUD |
2-6 Business Days |
|
|
Salon Partner Orders |
Cost |
Delivery Time |
Tracking |
|
Shipping rates applied after ordering |
TBC upon ordering |
5-10 business days |
Yes |
|
South Africa |
|
|
|
|
Online Orders |
Cost |
Delivery Time |
Tracking |
|
Standard Shipping |
$150 ZAR |
10-20 business days |
Yes |
|
Express Shipping |
$470 ZAR |
6-10 business days |
Yes |
|
United States |
|
|
|
|
Online Orders |
Cost |
Delivery Time |
Tracking |
|
Standard Shipping under $100 USD |
$10 USD |
6-12 business days |
Yes |
|
Standard Shipping over $100 USD |
FREE |
6-12 business days |
Yes |
|
Express Shipping |
$30 USD |
5-8 business days |
Yes |
|
United Kingdom |
|
|
|
|
Online Orders |
Cost |
Delivery Time |
Tracking |
|
Standard Shipping |
$9 BP |
10-20 business days |
Yes |
|
Express Shipping |
$25 BP |
8-12 business days |
Yes |
All Orders are shipped within 2 business days of order being placed.
Tracking information will be sent via email.
Lost or Damaged Packages
Once an order leaves our warehouse, delivery is handled by Australia Post or third party courier companies. While we package every order with care, things can occasionally go wrong in transit once a parcel is in their hands.
To protect your order, we offer Shipping Protection for $2.95 at checkout, available on Australian and New Zealand orders. This covers lost packages that do not arrive at your delivery address, and significant damage to your products caused during shipping or delivery.
With Shipping Protection added, you have complete peace of mind. If your order is lost or significantly damaged in transit, we will take full responsibility and arrange a replacement or resolution for you.
We recommend adding Shipping Protection at checkout so your order is protected every step of the way.